Memberships fees are not refunded. If a member wishes to cease their membership the remaining annual subscription period fee is sacrificed.
Event fees will be refunded up to 48 hours prior to the event. After this period the event registration can be transferred to another participant.
In using this website, ACIGS reasonably assumes that you are a responsible and careful user. You may not use this website or any of the Content in any way which is unlawful or may cause offense. You may not modify, change or delete any part of this website or attempt to bypass or evade any security measures that are in place for or in relation to this website. You may not reproduce, copy, publish or transmit any part of this website or any of the Content. To do so may infringe ACIGS or a third party’s intellectual property or other rights. You may not make use of any of the images on this website without the express written consent of ACIGS. In providing such consent, ACIGS may impose such conditions as it deems appropriate.
Intellectual property rights
Except as provided by law, this website and the Content are provided “as is” and without any guarantee, warranty or condition, either express or implied. ACIGS does not guarantee, represent or warrant that the information, or any advice, opinion, statement or representation, contained in or accessible through this website, or any websites to which access is available through links on this website, is accurate, suitable for your purposes or without errors or omissions. ACIGS does not guarantee continued access to or uninterrupted use of this website or that it is virus free. You acknowledge that access and use of this website may be interfered with by numerous factors outside ACIGS control. Subject to the provisions of the Competition and Consumer Act 2010 (Cth), ACIGS makes no guarantees, representations or warranties in respect of the information and materials available on this website or in any of the Content or the means of accessing that information and material.
ACIGS makes no guarantee, warranty or representation and accepts no responsibility for any websites operated or controlled by entities other than ACIGS which are or may become linked or framed to from this website.
Limitation of Liability and Indemnity
In this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Collection of personal information
We collect and hold personal information mainly about people who purchase our products or obtain information about our products.Depending on the situation, the personal information we collect may include:
- name, address and contact details (including phone number and email);
- information relating to previous purchases or events;
- the status of your membership;
- information about your employment (name of the organisation you work for, position and authority to make payments).
If information we request is not provided, we may not be able to provide services in the most effective or efficient manner, or at all.We only collect personal information that is necessary for the operation of our business. This means we only collect information that is necessary to:
- sell our services;
- update our customer and membership database;
- provide marketing materials;
- organise the delivery of our services including events.
We generally collect personal information in person, in writing, by telephone, by email or via our website. For example, we may collect information when you register on our website, register for or attend an event, or request other services. We may also collect personal information via third parties, for example, when we process a purchase transaction and you are listed as a contact person, when one of your Facebook friends ‘likes’ or ‘friends’ our Facebook page or when someone subscribes you to our mailing list.
Collection of information via our website
Use and disclosure of personal information
We will generally only use personal information for the purpose for which it was collected or for a purpose that is related to the purpose for which it was collected.
We use personal information to provide, manage and administer our services. In the normal course of our business operations we may disclose personal information to our suppliers, our clients or to third party service providers such as affiliate organisations. Personal information may also be disclosed to our contract service providers, including but not limited to customer service staff, consultants, advisers, IT and internet service providers.We will also disclose personal information if required by law to do so. If you consent, we will use your personal information to send you details of other products and services that we believe may be of interest to you. If at any time you no longer wish to receive such material, you may unsubscribe or otherwise let us know, and your details will be removed from relevant databases.
Transfer of information outside Australia
Some organisations that we disclose information to may be located, or may store information on computer servers, outside Australia. For example, some of our regular customers and IT providers are based overseas. We do not transfer information outside Australia unless satisfied that the recipient organisation’s legal obligation to protect privacy is equivalent to ours.
If you provide us with personal information about other individuals, you must ensure that they are aware or will be made aware that the information is being provided to us, the types of organisations to which we may disclose the information and how they can access the information. If the information you are providing is health information or sensitive information, you must first obtain the individual’s consent to its disclosure.If we disclose personal information to you, or you collect, use or handle personal information on our behalf, you must comply with all requirements for the collection, use, disclosure and handling of personal information that apply to you. These may include the National Privacy Principles set out in the Privacy Act 1988 (Cth).
Security of personal information
We may store personal information in hard copy documents, as electronic data or in our software or IT systems (and those of our service providers). We endeavour to protect all personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure. It is important that the personal information we hold is up to date and correct. If you find it is not or that it contains errors, please advise us and we shall correct it.While we take all reasonable steps to ensure the security of information provided to us via our website, there are risks in transmitting information across the internet. If you are concerned about conveying sensitive information via the internet, you might prefer to contact us by telephone or mail.
Retention of your information
We generally retain personal information as long as is necessary to perform the function or provide the services in relation to which the information is collected. However, we may retain personal information for longer periods to comply with legislative requirements for document retention, such as taxation obligations. If personal information is deleted from our database it may be retained in de-identified form on the servers of our internet service provider.
Accessing your information
We try to ensure that personal information we hold is accurate, complete, and up to date. If you ask us we will provide you with access to, and allow you to correct, personal information we hold about you, although this is subject to exceptions under the Privacy Act 1988 (Cth).If we do not provide you with access to your personal information we will advise you of the reasons for the refusal and inform you of any exceptions relied upon. In some circumstances we may require you to pay the reasonable cost of providing access to personal information we hold about you.
Dealing with us anonymously
When you use our website or ask us to provide general information, we may deal with you without requiring you to provide personal information. However, aside from those circumstances, the nature of our business is such that it is generally not possible for us to deal with people on an anonymous basis.
Use of our website
Our website may contain links to other websites that are not owned, operated or endorsed by us. We are not responsible for the privacy practices of those websites, or for the content, product or services provided by, or contained on, those websites.
If you wish to gain access to your personal information, of if you have a complaint about a breach of your privacy or any other query about our collection, use or handling of personal information, you can speak directly with our staff who will do their best to try to resolve the issue.